POLICY 1: TERMS OF SERVICE

TERMS OF SERVICE

Last Updated: May 2026

OVERVIEW

This website, located at https://pearlhijabs.com/ (the "Site"), is owned and operated by PEARL HIJABS ("we", "us", "our"). Throughout the site, the terms “we”, “us” and “our” refer to PEARL HIJABS. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1_ ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or territory of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

2_ ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

3_ THIRD-PARTY PAYMENT PROCESSING (STRIPE & PAYPAL)

All financial transactions on our Site are securely managed and processed via authorized third-party payment gateways, specifically Stripe and PayPal. By initiating a purchase, you grant authorization to these external processors to bill your designated payment method.

PEARL HIJABS does not store, collect, or retain full credit card numbers or financial account details on our servers. We maintain no liability for technical malfunctions, transaction errors, processing delays, or security incidents that stem directly from the infrastructure of Stripe or PayPal.

4_ INTELLECTUAL PROPERTY RIGHTS

All content featured or displayed on this Site—including but not limited to text, graphics, brand logos, product titles, unique layout designs, custom photography, and digital assets—is the exclusive intellectual property of PEARL HIJABS. Unauthorized reproduction, modification, distribution, distribution display, or commercial use of any platform assets is strictly prohibited without explicit, advance written approval from us.

5_ LIMITATION OF LIABILITY & AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). For major failures with the service, you are entitled to cancel your service contract with us. For minor failures, we reserve the right to remedy the failure within a reasonable timeline, which may include product replacement.

To the maximum extent permitted by law, PEARL HIJABS, our directors, officers, or employees shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, or replacement costs, arising from your use of any of the products procured using the service.

6_ GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New South Wales (NSW), Australia, without giving effect to any principles of conflicts of laws.

POLICY 2: PRIVACY & DATA COLLECTION POLICY

PRIVACY POLICY

Last Updated: May 2026

At PEARL HIJABS, we are completely dedicated to protecting your privacy online. This Privacy Policy outlines how we collect, utilize, share, and safeguard your personal information when you navigate or complete a purchase at https://pearlhijabs.com/. Our data collection practices comply strictly with the Australian Privacy Principles (APPs) established under the Privacy Act 1988 (Cth).

1_INFORMATION WE COLLECT When you interact with our platform, we collect specific categories of data necessary to complete your retail orders and improve your browsing experience:

-> Identity and Contact Information: Your first and last name, billing address, physical shipping address, email address, and telephone number.

-> Transaction Records: Specific logs of items bought, ordering timestamps, historical choices, and total monetary value. We do not store financial or credit card data on our site; payment details are tokenized and sent straight to Stripe or PayPal.

-> Technical and Analytical Metrics: IP addresses, browser variants, device types, and page interaction maps captured automatically via our Framer architectural framework.

2_ HOW WE USE YOUR DATA We utilize your personal parameters strictly for functional and lawful operational reasons:

-> To pack, fulfill, dispatch, and track your physical product orders.

-> To communicate transactional confirmations, update logs, shipping alerts, and respond to support tickets.

-> To check for, identify, and prevent fraudulent actions or unusual purchase risks.

-> To maintain accounting records and satisfy financial compliance obligations required by the Australian Taxation Office (ATO).

3_ THIRD-PARTY DATA DISCLOSURES We do not sell, rent, or trade your personal information to external marketing agencies. We disclose data minimal configurations only to trusted third-party service providers to execute your orders:

-> Framer: To host our storefront and maintain interactive UI features.

-> Stripe / PayPal: To manage encrypted, secure payment processing.

-> Logistics Partners: External delivery networks (such as Australia Post) to transport and hand over your ordered items.

4_ DATA RETENTION AND SAFETY MEASURES We apply appropriate electronic and administrative safety procedures to protect your personal details from unintended loss, unauthorized access, or structural alterations. Your data is kept only as long as required to complete your orders or meet legal reporting duties.

5_ YOUR LEGAL RIGHTS You maintain full legal rights to request access to, correction of, or erasure of your personal information stored inside our systems. If you wish to update your records or have questions about your data, please contact us directly at pearlhijabscollection@gmail.com.

POLICY 5: REFUND, EXCHANGE & HYGIENE POLICY

REFUND, EXCHANGE & HYGIENE POLICY

At PEARL HIJABS, we take great pride in delivering premium quality modest wear. Because our products come into direct contact with the face, hair, and neck, we enforce strict health and hygiene standards under the Australian Consumer Law.

1_ NO CHANGE-OF-MIND RETURNS Please select your items carefully. PEARL HIJABS does not accept returns, refunds, or exchanges due to a change of mind. This includes, but is not limited to, situations where a customer changes their mind regarding item colors, stylistic variants, fabric weights, or coordinates after purchase confirmation.

2_ ELIGIBLE CRITERIA FOR AUTHORIZED RETURNS Returns will only be reviewed and authorized under the following conditions:

-> The item was delivered in a physically damaged or structurally defective condition from the manufacturer.

-> The item does not match the sizing parameters officially ordered by the customer (Incorrect Sizing Delivery).

3_ MANDATORY 7-DAY NOTIFICATION WINDOW Any issue concerning a damaged, defective, or incorrectly sized product must be formally raised with our support team within 7 calendar days from the officially confirmed delivery date provided by the courier tracking log. Inquiries made after this 7-day period will not be accepted for review.

4_ PRODUCT CONDITION & STRICT HYGIENE BAN To be eligible for an approved return, items must be entirely unworn, unwashed, unaltered, and free from any external cosmetic markings, perfumes, or deodorants. All original branded product tags must remain physically attached and intact.

Strict Hygiene Exclusions: Due to health regulations, specific accessories including undercaps, hijab magnets, hijab pins, and hair ornaments/scrunchies are strictly non-returnable and non-refundable under any circumstance, unless found to have a manufacturing fault prior to use.

5_ RETURN COSTS AND PROCESS STEPS

-> Initiate a claim by emailing pearlhijabscollection@gmail.com with your order invoice number and clear photographic proof of the defect or sizing mismatch.

-> If your request is approved under our conditions, our team will provide our designated physical return mailing address. Do not mail packages back without prior written confirmation.

-> The Customer is responsible for booking and paying for all return shipping costs. We strongly recommend choosing a trackable shipping method, as we cannot issue refunds for returned items that are lost or damaged in transit.

6_ DISCOUNTED, SALE, AND CLEARANCE STOCK Items purchased at a discount, during promotional sales, or marked as clearance stock are sold "as-is". These items are final sale and cannot be returned for a change of mind or minor variations. They remain fully covered by statutory guarantees under the Australian Consumer Law if a major structural fault or damage is proven.

Contact us

Tiktok

Instagram

Facebook

Email us